El Portal Sedona Hotel – General Information

Welcome to one of the best hotels in Sedona, El Portal Sedona. We hope you enjoy your stay with us and we look forward to providing you with a wonderful time in our luxurious Sedona, AZ accommodations. Please read our policies carefully.

 General Information

  • All rates are double occupancy.
  • Weekends, holidays and special times may require a minimum two-day stay.
  • Rates include daily housekeeping.
  • Rates do not include breakfast, we are not a bed and breakfast, we are a boutique hotel/inn.
  • Cancellation policy if very strict, please see below.
  • Rates do not include applicable taxes. There is a $25 per day resort fee that will be collected by us at check in or check out for gym and resort use at Los Abrigados, Sedona Spa basic day membership, in-room bottled water, parking, snacks, and WiFi.
  • Check-in time is 3 p.m. to 7:30 p.m., or as arranged. Late arrivals must let us know in advance so we can make arrangements. Please call 1.800.313.0017.
  • Check-out time is 10 a.m.
  • Pets welcome* (no fees up to room limit; must be well-behaved, and on a leash at all times, and cannot be left in rooms unattended).
  • El Portal is suitable for children.
  • El Portal is a smoke-free environment indoors, in all suites and in the courtyard. This no smoking policy applies to electronic cigarettes as well.  There are 2 designated smoking areas on the property.
  • Guests are responsible for any damage or loss to our guest rooms.
  • Specific individual needs will always be addressed.
  • Gift certificates are available.
  • 24-hour assistance
  • Travel/Trip Insurance is highly recommended. For travel protection insurance, we suggest CSA Travel Protection Insurance at 800.348.9505 or www.csatravelprotection.com or contact your local AAA Travel Agent for specific insurance plans available.

*Pet Policy  

You know we love pets at El Portal Sedona Hotel but, we remind you that it is just that – a hotel and not a boarding kennel. Your pet is your responsibility; never leave them unattended in a room or on the patio, you must pick up after your pet. We don’t mind you leaving your pet in your room for a short time, but you must check with the staff and leave a phone number. Your pet must NOT bark or cause room damage. Any damages will be added to your account. We love pets, but some of our guests are not pet lovers and have come to El Portal for a peaceful and quiet, relaxing, and tranquil visit, so we ask our guests to be considerate of each other.

Thank you, Steve Segner, owner El Portal Sedona Hotel

Deposits

All reservations are secured at the time of booking with a credit card deposit which varies according to the length of your stay:

  • The entire stay will be charged 15 days from the date of reservation. 

Rates are subject to state sales tax plus local lodging tax and are subject to change without notice for rooms not booked.

Minimum Stay

A two-night stay is required when a reservation includes a Saturday night.

Cancellation Policy

When notice of cancellation is provided more than 16 days in advance of the arrival date, a full refund will be made. If you are unable to give 16 days notice of cancellation, you are in the non-cancellation period and no refund will be given.  We will make every effort to re-rent your room nights, and any money received will be credited back to your credit card. The balance, if any, may be used for future stays at El Portal during Low Season, mid-week (June 1 through September 20 and January through February 12). Sorry, no holidays or weekends. Please understand there will be no cash refund as you are canceling less than 16 days. You will have two years to use the credit on your account and it is non-transferable. Your entire stay will be charged 15 days from the date of reservation. 

We do not move reservations or cancel reservations for any reason as well as medical or family emergencies. Exposure to COVID-19 or testing positive is not grounds for canceling reservations or rebooking dates. We highly recommend trip insurance if you want to protect your trip. Written confirmation and acknowledgment from El Portal Sedona Hotel are required for all cancellations. For these reasons, please remember, we are making a commitment to you and you are making one to us. Due to our strict cancellation policy trip insurance is highly recommended. We suggest InsureMyTrip.com

Late Arrival/Early Departure

Late arrivals must let us know in advance so we can make arrangements. Please call 1.800.313.0017. Vacancies caused by late arrivals or early departures are considered to be cancellations and are subject to the cancellation policy and fees as described above.

Groups

Deposit and cancellation policies for group reservations differ. Contact the hotel for details on group reservations 1.800.313.0017.

Room Capacity

Due to the nature of the hotel, each room can accommodate only the number of individuals as confirmed in the reservation. If the number of individuals in your party increases, contact us for additional room availability. The hotel does not have cribs, cots or roll-away beds.

No Smoking

In accordance with Arizona State law, smoking is prohibited throughout the entire building. It is also prohibited in all outdoor areas of the hotel including porches and parking lots, there is a designated smoking area. A $250 cleaning fee will be charged for any evidence of smoking within the building. Heavy smokers should consider other accommodations.

Liability
Guests are advised that personal items lost or stolen are not the responsibility of the owner.  Guests will have a set of keys and will be solely responsible for locking of the room and the safekeeping of their personal valuables during their visit.  Agent and Owner assume no responsibility for ensuring that the residence is locked and secured during the period of occupation by Guests.  In addition, Agent and Owner shall be held harmless from all claims or causes of actions arising from the rental and occupation of the residence by Guest.

We regret that due to overbooking policies by some third-party hotel booking websites (who may book you a room even though the hotel is full), we cannot be responsible unless you book your stay through our website or call us directly. The dates on our website will always be accurate.